Improve the Billing Assurance
Usually I write my blog articles in German but I guess that this article here will not be interesting for most of the people who are usually following my blog and therefore I decided to write this article in English so that a wider audience can read it.
The second reason why the article is not typical for my blog is that I guess it will be a really long article. Normally my articles are shorter but as this is a huge area, I’ll need some more words to illustrate my idea.
I’m working now for more then 11 years in the billing area of an international telco and internet carrier and I’ve seen various areas of billing during the time. I started in the area which was responsible for the leased line billing (back in the days the areas where separated to products) and I maintained the bill run. Later I moved to the project team of the billing department and among other things I’ve migrated various different billing systems to one EMEA (Europe, the Middle East and Africa) centralized billing system which now will be used for the APAC region as well as we also migrated the APAC (Asia-Pacific) systems to the one and only solution.
During my time within the operations team, we always focused on the billing accuracy which means that we proved each time the invoices. As I’m currently again looking to the operational tasks (to write a tutorial and to be able to act as a backup), I can see that this is still the case and I guess there is a mayor area of potential improvements.
Therefore I wrote this article here to summarize my ideas and maybe to also give others a chance to think again about their Billing Assurance Processes.
Es ist schon ziemlich lange her, aber es gab mal eine Zeit, da hatte unsere Firma noch Gelder für Team-Events und so hat es sich ergeben, dass unsere Abteilung eines dieser Team-Events hatte.
Es war mal wieder so weit und ich bin mal wieder beruflich unterwegs gewesen. Es ging diesmal „nur“ nach Frankfurt für zwei Tage. Es war zwar schon längere Zeit klar, dass ich nach Frankfurt sollte, um mich mit Kollegen zu treffen, aber der finale Termin ist dann doch eher kurzfristig zustande gekommen. Und da hatten wir auch schon das Problem. In Frankfurt waren mal wieder Messen und wie das so bei Messen ist, da sind so ziemlich alle möglichen Hotels ausgebucht. So habe ich dann nur noch ein Hotel gefunden, das (zumindest in meinen Augen) ganz schön teuer war :bigsurprise_ee:. Naja … ich habe die Kosten an meinen Chef geschickt und poff … zwei Minuten später hatte ich das ok :smirk1_ee:. Also habe ich den Leihwagen und das Hotel gebucht und Mittwoch früh Morgens ging es dann los.
Am Donnerstag und Freitag hatte ich mal wieder ein Training. Die Schulung hatte „
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